Return & Refund Policy – Inka World BD

At Inka World BD, customer satisfaction is our top priority. We want you to love your purchase, but if for any reason you are not completely satisfied, we’re here to help with our hassle-free return and refund policy.

1. Eligibility for Returns

You may request a return if:

  • The product you received is defective or damaged.

  • You received the wrong item or size.

  • The product does not match the description provided on our website.

To be eligible for a return, please ensure:

  • The item is unused, unworn, and in its original packaging.

  • The request is made within 7 days of receiving your order.

  • Proof of purchase (order number or invoice) is provided.

2. Non-Returnable Items

Certain products are not eligible for returns, including:

  • Items purchased on clearance or final sale.

  • Products damaged due to customer misuse or negligence.

  • Customized or personalized caps.

3. Return Process

  • To initiate a return, please contact us at support@inkaworldbd.com with your order details.

  • Once approved, you will be guided on how to send the product back to us.

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

4. Refunds

  • After we receive and inspect your returned product, we will notify you about the status of your refund.

  • If approved, refunds will be processed to your original payment method within 7–10 business days.

  • Shipping charges are non-refundable unless the return is due to our mistake.

5. Exchanges

If you would like to exchange an item (for example, for a different size or design), please contact us. Exchanges are subject to stock availability.

6. Contact Us

For any return or refund-related inquiries, feel free to reach out:
Email: support@inkaworldbd.com
Phone: +8801836-999900